Refund Policy

1 Eligibility for Refund

A refund will be considered only if:

• The product you received is physically damaged (broken, cracked, bent, or otherwise compromised).
• The product is defective and not in the condition as described at the time of purchase.
• You report the issue within 48 hours of delivery.

Refunds are not applicable for: change of mind, colour variation due to screen settings, minor design variations within acceptable manufacturing tolerances, or damage caused by misuse after delivery.

2 How to Report a Damaged Product

To initiate a refund request for a damaged product, please follow these steps:

1. 1 Take clear photos / video of the damaged product immediately upon unpacking. Include the packaging and the product together if possible.
2. 2 Contact us within 48 hours of receiving your order via WhatsApp or email (details below). Late reports will not be eligible for refund.
3. 3 Include your order ID, name, phone number, and attach the photos/video in your message.
4. 4 Our team will review your request and get back to you within 1–2 business days.

3 Refund Process

• Once your damaged product claim is approved, we will process a refund to your original payment method.
• Refunds typically reflect within 5–7 business days depending on your bank or payment provider.
• In some cases, we may offer a replacement instead of a refund, at our discretion.
• Shipping charges are non-refundable unless the error was on our part.

4 Non-Refundable Situations

We are unable to process refunds in the following situations:

• The return request is made after 48 hours of delivery.
• The product shows signs of use, wear, or damage after delivery.
• The product was damaged due to mishandling by the customer.
• The customer changed their mind or ordered the wrong item.
• Minor colour differences due to screen calibration or photography lighting.